I know this even MORE to be true because the room I was eventually switched to was much cleaner. No, the bed was made and the detergent was replaced and that was the extent of it. Almost I talked to didn’t think it was a big deal that my room wasn’t clean and one person I talked to said that local team told them the room was clean. But I was stuck in a dirty room with no internet and no cable in one room until 5pm the next day, which was half of my stay. I really wish they would have offered me to change rooms from the moment I told them my room was dirty. The StayAlfred customer service is much less than accommodating. She said she could only offer me half off of the first night, which would cover the difference in the room.
I ended up having to tell her the whole story all over again and she read through the notes as well (I’m assuming). She looked at my account and she said the notes said someone had already been to my room. She said they could actually handle this now. I asked her what is the number to call back for the issues I’ve had with this visit to call after I’ve left. When I called back I spoke with Sarah would completed my change. He said no that anything related to my stay would have to be covered post-visit (even this was not guaranteed) and I would have to pay the difference upfront. I asked if there was a credit or partial refund that I could receive at the very least that could cover the difference. They said they could but they only available would be a 2 bedroom and I would have to pay the difference. They answered and said they could make the change. After an hour, I hadn’t heard back so I called Guest Services back. So he transferred me over, they prompt asked I wanted a call back so I took that. He said there is a bit of a wait but he would put notes on my account. He said that there were other rooms available but had to be approved by guest services. This person transferred me to Sam in reservationists and this was the first nice person I had spoken to! He was so very apologetic and very nice. I asked them could I at least be moved to a clean room since they couldn’t get anyone out to clean my room. Everyone I spoke to up to this point was less than accommodating or even apologetic. I advise them that I was not expecting daily cleaning, just a clean room when I check in. They said well they typically only scheduled to clean before and after a stay, not daily, as they are not a hotel so I should not get them confused with a hotel. I stated well I am scheduled to check out that next day. They said actually there was a mistake, someone will be there the next day between 11am and 3pm. So I called at 3:05pm when no one had arrived.
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At this time, they did tell me how to fix the internet, apparently it had not been configured to StayAlfred yet so it was a different internet name. They said actually it would be between 11am and 3pm because it is based on the cleaning schedule. When no one showed, I called again at 11:40am. When I called in the morning, I was told that they would be there between 10am and 11am. They said they would put in a ticket and someone would be out in the morning. I called the virtual “front desk” and they told me there was nothing they could do until the next morning because the local staff had already gone home. Now the cons: my room was half cleaned, the cable didn’t work in one room and the internet didn’t work. Let me start with the pros: the area is pretty nice, there is metered street parking but it is very cheap and the room was a good size.
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